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BUT it's a dreadful service if things don't go right. It's impossible to contact anyone and the website is one of the worst I've seen in a long time. Today, after just 25 mins, I was cut off mid-call with the message that "for security reasons" I'd reached my limit for the day and to try again tomorrow. Well gee, thanks. That's kind of you letting me… Read Full Review. I was totally unable to complete the registration process.

On the first line of the form the screen cut out when I tried to move the selection dot from "Mr" to something else. Then I tried leaving it as "Mr" and continuing with the following items. But every single time, and I have tried at least 30 times, the screen cut out before I was able to complete it. It moved on to another screen which then froze, and I had to start again from scratch. Another little twist is that you can't… Read Full Review.

Can't believe I am having the same problem with registering my Mum I have used them for 8 years with no problems. There is no contact either, only a long list of FAQ when click on 'contact us'. This is end September so 2 year's later.

Looks like they don't want any more business. I joined right now and decided to make a call. It keep saying " we have a limit, you reached the limit". I have not even made any calls yet This is C0N. I think these people only interested to my Credit Card details. Also, there is no way that you can speak to customer services.. I have been using this service for many years, and at first it was very good.

Excellent rates, easy payment by Dir debit, good detailed invoices, and I was using it from my landline or from my mobile phone. Problems have appeared recently. First, the service stopped working with my landline. When I contacted cust services, they told me the problem is with my landline provider Post Office UK , that they block services such as I think the reason the landline provider blocks those… Read Full Review. The service worked fine for me for a while, the call quality was good and had no issues with double billing from my phone service provider.

However, as require you to set up a debit order and if there are ever any problems with billing, say goodbye to your money and forget ever being able to sort it out.

If you click customer services on the website it just sends you to FAQ and one goes in circles. Once you finally do find the page where you can send a message, there is no guarantee… Read Full Review. Call quality has become so poor that nearly all calls have to be ended prematurely.

There are considerable connection delays, then further delays during speech and very muffled, at times inaudible. Any sort of customer service is practically non-existent and to every email I send asking for help, they repeat the same mantra about doing 'test calls' and getting a ;'technical team' to look at it. It's all a lie, nothing happens because there's no-one running the service. I would say. I am desparate to pay… Read Full Review. Do not use if you want to save money.

They take the money twice and refuse to refund it. First of all they sent an email saying the bank wouldn't pay the direct debit possibly due to me not using for a long time , it was still set up on my bank account.

I was made to pay by card and told to set up the direct debit again. I did this and the 1st of the next month, they took the same amount by direct debit. Be warned, if you have them send you an email stating that you must pay them then expect to have them again take money from you: You end up paying twice.

You cannot get through to them for love nor money… Read Full Review. We have been using for the past three years to call Thailand Europe and Australia, we were delighted with the possibility of making cheap calls for family and business purposes; the bill at the end of the month was always surprisingly low; an unusual occurrence.

Australia is still ok, so is Germany but unfortunately calls to France and Thailand, have been rendered impossible by the poor quality of reception. I've just discovered that BT can override their interface and I'm paying twice for the calls! How do I fill in the registration form completely?. Halfway through it just clicks off and I start again to no avail.

Been trying all week… Read Full Review. Well it's September and it's still happening. I notice someone had same issues in Have been trying to persuade my Mum for years to use this service as I haven't had any issues in 8 years but looks like they aren't bothered about any more business - they must know about how difficult it is to register and contact them. I'm having the same problem, and, as I am not registered, I can find no way to contact them to report the problem and seek advice.

Does anyone know how to do this??? Been with them for years, gets worse year after year. Terrible connection almost always does not connect. If you don't remember you personal data, use button "Forgot Password". Toggle navigation.

Home - 1-Logins - login. Use official links below to sign-in to your account. There are no subscription costs, no monthly or minimal fees or any form of prepayment. You can monitor all your calls virtually in realtime via this website.

Simply login by using your phone number and your customer number which you will find in your subscription email. Status : Page Online. You can also call our freephone number from a registered telephone for a customer number reminder. There are no subscribtion costs, no monthly or minimal fees or any form of prepayment.

Simply login by using your phone number and your customer number which you will find in your subscribtion email. Attention: Callers must obtain the bill payers permission before calling. Charging will start directly after the spoken tariff information, you will also be charged if the number you wish to call isn't answered or is engaged.