When is critical listening important to you as a manager

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There is a profound difference between listening to music in the background while doing something else versus putting on headphones and actively listening to it with your undivided attention, as Graham D. Bodie, an associate professor of communication studies at Louisiana State University, explains. These cues include:. As a strategy to improve leadership skills, active listening can encourage stronger communication between you and your team members. While the roots of active listening are in therapeutic settings, it has practical applications in the workplace as well, given appropriate parameters.

Listening can reduce conflict. A conflict can arise when an individual feels misunderstood or mistreated. For example, if you fail to listen to instructions and your coworker does the task you were supposed to perform, the coworker might be unhappy with you.

Pay attention to nonverbal cues, as well. A manager can improve morale and productivity by understanding what motivates each employee. Listen to employees to discover what aspects of the job they find most rewarding and challenging.

Continue to be an attentive listener so that the employee knows you are sincerely interested in what she has to say. Avoid assumptions. It's important when you listen, to stop making assumptions and place your biases in the back burner. Instead, focus on the facts and questions that can help the speaker clarify their message. Welcome new ideas. The truth is, many of us have a tendency to listen to information aligns with our beliefs and then zone out the stuff that doesn't. Part of critical listening, is being open to ideas that we don't agree with and evaluate it to our fullest extent.

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